Terms and Conditions
These terms and conditions govern your access to and use of kindanaturals website ("the Site"). By using the related services, such as placing orders through the Site, you are accepting all terms and conditions and/or any other rules posted on the Site.
kindanaturals reserves the right to change these terms and conditions on its sole discretion. However we will endeavour to notify all customers via email and/or annoucement on this Site as soon as possible.
The English version of these terms and conditions shall prevail over any Chinese version which is provided for information purposes only.
Prices are shown on the Site in Hong Kong Dollars (HKD). If your credit card is not denominated in Hong Kong Dollars (HKD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
Once received your order via the Site, our customer services will contact you within 48 hours for the confirmation of order details. Once completed, we will send you an email as final order confirmation.
1. Pay Pal by credit card: Visa, Master, Amercian Express and Union cards are acceptable
2. Bank transfer: Yes! We have this option, please contact our customer services for bank details
3. Cash on delivery: Yes! We have this option, please contact our customer services for arrangement
We do our utmost to provide as many options as of delivery services at your convenience.
1. Local courier
- Purchase quantity 1-2pcs: $20 per order
- Purchase quantity 3-4pcs: $10 per order
- Purchase quantity 5pcs or above: FREE
- Services timeline: 3-5 working days (5 working days a week) from purchase confirmation
- Services area: Business and industrial areas in Hong Kong Island/Kowloon/New Territories
- If delivery location is out of services area, please contact our customer services for inquiry
2. Special delivery service (On appointment basis ONLY)
- Service fee: $60 per order
- Service timeline: Mon - Fri 7pm-10pm, Sat, Sun & Public holidays 11am-9pm
- Serivce area: Hong Kong Island/Kowloon/New Territories including but not limit to residental areas - driving accessible only. Outer Island and remote area is not available for this Service
- this Service is on appointment basis ONLY
- If you need very special arrangement, please contact our customer services for inquiry
3. Macau delivery service (On quote basis)
We are pleased to provide delivery services to Macau customers on quote basis. Please feel free to contact our customer services for inquiry.
- If you are located in other countries but still want to order from us, please contact our customer services for inquiry.
- Delivery services may be delayed due to heavy rainstorm and bad weather. And/or may be suspensed when Black Rainstorm Signal or Typhoon signal No.8 or above is hoisted by the Hong Kong Observatory.
Refund and Return Policy
We hope you are 100% satisfied with each purchase with us. However if our products don't meet your expectations, you may email us stating your concern including order/invoice number within 7 days of receipt of goods. We will get back to you within 3 working days for the result. Please DO NOT return goods to us without our written approval.
The Site is for your personal and non-commercial use only. You may not distribute, reproduce, publish, sell or license any Content contained within the Site without prior consent or authorization of kindanaturals.
Use and disclosure of Personal Information
We are committed to the protection of your privacy and your personal information.
By placing an order with us and/or participating in promotions and other events, you authorize kindanaturals to use personal information for the purpose for which you have provided it actively and we will not disclose it without your consent. As a guide, we use information that is collected from the Site:
- to operate the Site
- to provide you with a product or a service you have requested from the Site
- to help us gain a better understanding of your likes and dislikes, so as improve the site, our marketing strategies and/or the products and services generally offered by us or our related companies
Third party Links
The Site may contain links to other sites that are not operated by kindanaturals. We do not control the information collection of sites reached through links from this Site. kindanaturals is also not responsible for the content of any external sites. It will be at your own risk and liability for any loss or damage caused in connection with your use of them. If you have any questions about the information collection policies of those sites then you should contact the companies controlling those sites directly.
© 2016-2019 kindanaturals. All rights reserved.